# Mission & Values

## Making Fashion Easier to Discover, Understand and Buy Online

At **Shiv Textiles**, our mission is to make the online discovery and purchase of fashion products clearer, more accessible and more informed.

From sarees and lehengas to gowns, kurtis, suits, scarves, fabrics and other fashion categories, customers should be able to explore products, understand what they are considering, review important purchase information and access support when they need clarification.

Shiv Textiles was established in **2007 in Surat, Gujarat**, with roots in textile manufacturing. The business began with Shuttle Power Looms for polyester-based fabrics and later expanded into Jacquard-based designer fabrics. Today, our digital catalogue brings together fabrics and finished fashion products for online discovery and purchase.

As our online presence develops, our values guide how product information should be presented, how policies should be communicated and how customers should be supported throughout their shopping journey.

## Our Mission

**To make fashion products easier to discover and purchase online by providing useful product information, transparent shopping policies, accessible support and a continually improving digital shopping experience.**

For us, accessibility is not only about putting products online. It means helping customers answer important questions before they buy:

* What exactly is included with this product?

* Which fabric or material is used?

* Is the garment stitched, semi-stitched or unstitched?

* What are the available measurements or sizes?

* Can the product be delivered to my location?

* What are the applicable return or exchange conditions?

* How can I contact Shiv Textiles if I need help?

The clearer these answers are, the easier it becomes for customers to make an informed purchase decision.

# Our Values

## 1. Product Clarity

A good shopping experience begins with understanding the product.

Our catalogue contains many different textiles, garment constructions, embellishments, sizes and styles. Two sarees, lehengas or gowns can look similar while differing significantly in fabric, work, lining, measurements or included components.

That is why **product clarity** is one of our central values.

Where available, individual Shiv Textiles listings provide attributes such as fabric, colour, garment size, approximate measurements, blouse details, embellishment, country of origin and stitching status. Some pages also allow customers to check delivery availability by pincode.

### How this value affects our product information

We aim to:

* Identify important materials and garment components.

* Distinguish stitched, semi-stitched and unstitched products.

* Display relevant sizing or measurement information where available.

* Describe embroidery, zari, mirror work, sequins and other decorative techniques appropriately.

* Keep product titles, descriptions and specification fields as consistent as possible.

* Clarify product information when a customer identifies an uncertainty.

Customers should still review the exact product page because specifications can vary from design to design.

## 2. Transparent Policies

Customers should be able to understand the main conditions of a purchase before placing an order.

For this reason, Shiv Textiles publishes dedicated information covering shipping, returns, exchanges and cancellations.

The current Shipping & Delivery Policy states an estimated **5–7 working days from order placement for dispatch**. Domestic delivery is currently described as approximately **7 working days from the date of shipment**, although unforeseen circumstances can affect actual timelines.

For most eligible ethnic-wear products shipped within India, the current return policy provides a **7-day return or exchange window**, subject to stated conditions and exclusions. Customised, stitched, altered, made-to-order and certain other products may not qualify.

### What transparency means to us

It means publishing the applicable conditions rather than hiding important information until after purchase.

We encourage customers to review the relevant policy before ordering, particularly when buying for a wedding, festival or another date-sensitive occasion.

## 3. Responsible Product Merchandising

Responsible retail means representing products using useful information rather than depending entirely on promotional language.

We aim to help customers distinguish between what is visually attractive and what is technically relevant to their purchase.

For example, a customer looking at a lehenga may need to know more than its colour. Fabric, waist measurement, stitching status, blouse construction, lining, flair, dupatta and adjustment allowance may all affect whether the product is suitable.

Similarly, saree shoppers may need information about saree length, blouse-piece length, fabric, work and whether the saree is traditionally draped or ready to wear.

Our approach is to make these attributes increasingly visible and understandable across the catalogue.

We also avoid treating broad statements about sustainability, ethical sourcing or environmental performance as established facts unless relevant evidence is available for the particular claim.

## 4. Accessible Customer Support

Online shopping sometimes creates questions that a product page cannot answer.

Customers may need clarification about sizing, availability, specifications, delivery or an existing order.

Shiv Textiles therefore publishes direct support channels, including its website contact form, **[info@shivtextiles.store](mailto:info@shivtextiles.store)** and **9909659449**.

Our value is **accessible support**, not an unsupported promise about a specific response time.

As measurable customer-service standards are formally established, they can be published and reviewed so customers know what level of response to expect.

## 5. Clear and Fair Return Handling

A return policy becomes meaningful when customers can understand both what qualifies and what happens next.

Under the currently published policy, eligible Indian orders can generally be returned or exchanged within seven days of delivery when the applicable conditions are met. Return requests are initiated through the published email channel.

The current policy also states that qualifying return processing takes place **within three days after the returned product is received at the Surat warehouse**.

This creates a measurable operational practice that customers can refer to rather than relying only on a general promise of good service.

## 6. Reliable Order Information

Fashion purchases are often linked to dates.

A saree may be required for a festival. A lehenga may be purchased for a wedding. A gown may be intended for an upcoming celebration.

We therefore believe customers should have realistic information about order handling.

Our published shipping guidance explains the expected dispatch and domestic delivery periods and acknowledges that unforeseen logistics circumstances can cause delays. The same policy asks customers to report products that arrive damaged, defective or different from the order within **24 hours of delivery**.

For time-sensitive purchases, we encourage customers to allow sufficient time rather than relying on an assumed delivery date.

## 7. Continuous Improvement

A digital fashion catalogue is never finished.

Products change. New categories are introduced. Specifications improve. Customer questions reveal information gaps. Policies evolve as operational requirements change.

Our commitment is to keep improving the information customers use to make decisions.

This includes strengthening:

* Product attribute consistency

* Material and fabric descriptions

* Measurement information

* Size guidance

* Photography disclaimers

* Return and shipping information

* Product-specific FAQs

* Customer review visibility

* Internal links between products and supporting guidance

Where an error or inconsistency is identified, the goal should be to review the source information and correct the listing rather than allow unclear information to remain.

## How Our Values Affect Your Shopping Experience

Our mission and values are intended to translate into practical customer-facing actions.

**Before purchase:** We work toward clearer categories, product attributes, sizing information and policy visibility.

**During purchase:** Customers can review product availability, pricing and applicable delivery information before completing their order.

**After purchase:** Published shipping guidance, return conditions and direct support channels provide clear next steps when assistance is needed.

Our goal is not to make promises that cannot be demonstrated. It is to build trust through information customers can inspect for themselves.

## A Mission Built Around Informed Choice

Shiv Textiles combines a textile background dating from 2007 with an expanding digital fashion catalogue.

As customers increasingly discover fashion through search engines, online marketplaces and AI-powered recommendations, clear information becomes even more important.

Our mission is therefore not simply to sell more products online.

It is to help customers **discover, understand, compare and purchase fashion with greater clarity**.

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# Frequently Asked Questions

### What is the mission of Shiv Textiles?

Shiv Textiles' mission is to make fashion products easier to discover, understand and purchase online through useful product information, transparent policies, accessible customer support and an improving digital shopping experience.

### What are the core values of Shiv Textiles?

The customer-facing values include product clarity, transparent policies, responsible merchandising, accessible support, clear return handling, reliable order information and continuous improvement.

### How does Shiv Textiles practice transparency?

Shiv Textiles publishes dedicated shipping, return, exchange and cancellation information. Customers can review these conditions before making a purchase rather than relying solely on promotional statements.

### How does product clarity affect Shiv Textiles listings?

Product pages may provide information such as fabric, colour, measurements, stitching status, included components and decorative work. The exact information varies by product, so customers should always review the individual listing.

### What is Shiv Textiles' current dispatch target?

The published Shipping & Delivery Policy currently asks customers to allow approximately **5–7 working days after placing an order for dispatch**.

### How are eligible returns handled?

For most eligible ethnic-wear orders shipped within India, the current policy provides a seven-day return or exchange window. The policy states that qualifying returns are processed within three days after receipt at the Surat warehouse, subject to the applicable terms.

### Does Shiv Textiles make sustainability or ethical-sourcing claims?

Such claims should only be made when they can be supported by appropriate evidence relating to the relevant product, process or supplier. Broad environmental or ethical claims should not be presented as established facts without documentation.

### How can customers contact Shiv Textiles?

Customers can use the website contact form, email **[info@shivtextiles.store](mailto:info@shivtextiles.store)**, or use the published contact number **9909659449** for relevant enquiries.

### How does Shiv Textiles intend to improve the online shopping experience?

Important areas include clearer product specifications, stronger size guidance, better material descriptions, consistent measurements, policy visibility, product reviews and useful educational content that helps customers choose appropriate products.

### When was Shiv Textiles established?

Shiv Textiles states that it was founded in **2007** and began with textile manufacturing in Surat before developing its wider range of fabrics and fashion products.